Bolsius is een Nederlands familiebedrijf opgericht in 1870, met ruim 1000 medewerkers in Europa. Wij zijn trots op ons            150-jarig bestaan en vakmanschap! Onze producten worden wereldwijd verkocht in meer dan 50 landen en bestaan uit een breed home deco assortiment van verschillende kaarsen, geur- en deco producten. Wij hebben een sterke focus op kwaliteit, innovaties en groei van het Bolsius merk in de verschillende segmenten.

Bolsius vindt het belangrijk aandacht te hebben voor diversiteit, inclusiviteit en gelijkheid. Elk mens is uniek. Wij willen dat iedereen zich welkom, veilig en geaccepteerd voelt, zeker als werknemer. Zo zijn wij ervan overtuigd dat aandacht voor deze onderwerpen leidt tot betere prestaties, andere perspectieven, innovaties en creativiteit. Wij streven naar een werkomgeving en cultuur waar iedereen zich prettig invoelt en zich optimaal in kan ontwikkelen. Onze kernwaarden zijn MAGIC: Mastering, Accessible, Grow, Inspire en Care. We share the magic of our flame; with all of US. Come and join US!

THE ROLE
Ensure all customer service activities, as defined, are executed in line with the signed contractual agreement(s), SOP’s (standard operating procedures) and SLA’s (service level agreements). Represent Bolsius International and be a Bolsius ambassador in all external contacts, both business and private. A Customer Service Representative will act to ensure a first time right process for all Bolsius customers to deliver on time in full as agreed and promised. Interpret signals from the system and colleagues and act accordingly. Help improve the total process and signal issues. Pro-actively inform customers and colleagues about foreseen circumstances. The Customer Service Representative reports to the Group Customer Service Manager.

KEY DUTIES AND RESPONSIBILITIES
In your job it is important to ensure accessibility for customers via all channels during working hours. Ensure timely follow up of all customer related questions and/or activities based on agreed priority setting. The Customer Service department answers questions related to Bolsius as a company and products, and is able to provide relevant information to the customer on its request. For each customer you build a customer file and you are responsible for customer service related file management and archiving (contract, SOP and SLA). Customer services is responsible for the order management, order entry, quality checks on received (EDI) orders, order confirmation to the customer, etc. In case of a complaint you take ownership of it and remain owner of the complaint and the process. You ensure that the follow up is done until the complaint is solved and customer requirements are met. In your job you will work together with customers (external) and internal departments like: Logistics, Demand & Supply planning, Sales, etc.

REQUIREMENTS
We ask for a Vocational education or comparable education level mbo, with a minimum of 3 years of experience in a Customer Service/Care role. You have excellent PC skills: Microsoft office, ERP system (JD Edwards-Oracle is preferred), CRM software. You have superior written and verbal communication skills in English and Dutch, additional language is a plus. Knowledge of customs and logistics is an advantage. You have experience in a quality, goal and service oriented working environment. You need a service oriented drive to provide the customer the best possible service and quality.

BOLSIUS OFFERS
A challenging position in an international environment with a competitive salary and excellent benefits.

INTERESTED?
Apply by sending your cv through the actionbutton 'solliciteren' to: Bolsius Nederland B.V., Attn. Sanne van Heeswijk, HR Business Partner.