Bolsius is een Nederlands familiebedrijf opgericht in 1870, met ruim 1000 medewerkers in Europa. Wij zijn trots op ons 150-jarig bestaan en vakmanschap! Onze producten worden wereldwijd verkocht in meer dan 50 landen en bestaan uit een breed home deco assortiment van verschillende kaarsen, geur- en deco producten. Wij hebben een sterke focus op kwaliteit, innovaties en groei van het Bolsius merk in de verschillende segmenten.

Bolsius vindt het belangrijk aandacht te hebben voor diversiteit, inclusiviteit en gelijkheid. Elk mens is uniek. Wij willen dat iedereen zich welkom, veilig en geaccepteerd voelt, zeker als werknemer. Zo zijn wij ervan overtuigd dat aandacht voor deze onderwerpen leidt tot betere prestaties, andere perspectieven, innovaties en creativiteit. Wij streven naar een werkomgeving en cultuur waar iedereen zich prettig invoelt en zich optimaal in kan ontwikkelen. Onze kernwaarden zijn MAGIC: Mastering, Accessible, Grow, Inspire en Care. We share the magic of our flame; with all of US. Come and join US!

THE ROLE
We seek the ideal candidate to take care of customer needs by providing professional, helpful, pro-active, high-quality service and assistance before, during and after the customer’s requirements are met, across all contact channels. We want someone who aims for high customer satisfaction, regarding the customer as the starting point and reference internally, to ensure a ‘first time right’ end-to-end process and deliver what has been agreed with and promised to the customer.

RESPONSIBILITIES
You will ensure that all defined customer-related activities are performed in line with the signed contractual agreement(s). You will represent Bolsius in all external contacts, both business and private. You are pro-active in notifying customers and colleagues about any unforeseen circumstances. You will work closely with the Sales Managers DACH (2 FTE) and the other Sales support DACH within The Private Label Business Unit. Close relationships with customer service department is also key.

OVERALL
You will ensure the timely follow-up of all customer-related questions and/or activities based on the agreed priority setting. You will answer questions related to Bolsius as a company and its products. You are responsible for customer-related file management and archiving (contract, SOP and SLA). You will harmonise your working methods with colleagues, ensuring proper communication to increase understanding among both customers and colleagues.

SALES-RELATED
You will be responsible for providing all the information needed in the customer portal if applicable, as well as documenting and providing all the information required in a customer project (e.g. product development). You are responsible for the correct prices in the system, which have been agreed and approved by the business unit management, and for the correct customer information in the system (e.g. contact and delivery addresses). Analysing of sales sell-out data is also part of your job.

REQUIREMENTS
You have completed vocational education or an intermediate vocational education level (MBO in Dutch). You have a minimum of three years’ experience in a customer service/care/sales role (in direct contact with the customer). Your verbal and written communication skills will include fluency in German, Dutch and English. Your PC skills will include Microsoft Office, and an ERP system like JD Edwards-Oracle, CRM software. Knowledge of the German retail market is an advantage. You will have experience in working in a quality, service-oriented environment.

COMPETENCES
Your competences include cooperation, the ability to influence your environment, problem-solving, discipline, communication, conflict-handling, commitment, taking responsibility, and client and quality orientation.

BOLSIUS OFFERS
A challenging role at the heart of an international organization with growth potential, development opportunities and good working conditions. You will be working for a strongly developing family company selling its products and brands across various markets in Europa and beyond.

INTERESTED?
Send your application with motivation and extensive CV through the actionbutton 'solliciteren' to: Bolsius Nederland B.V., Attn. Femke ter Heide - Kruls, HR Business Partner